For some dogs, a trip to visit our team is an exciting outing. For others, unfamiliar people, smells and experiences can make a visit more challenging.
Every dog is different, so we try to give them the time, space and support they need to feel as comfortable as possible when they visit us.
Starting with something positive
For many of our canine visitors, a trip to reception is associated with one very important thing: treats, and lots of them! Creating positive associations is key to less stressful vet visits for dogs.
We keep a large selection of treats at reception by the scales. For dogs who are not tempted by treats, or who are on a special diet, we have plenty of pats and cuddles available. Many dogs happily pop in just for a quick weigh-in and a treat or pat.
These visits can be a good way for dogs to become familiar with the clinic without any examination or procedure happening.
Time to settle in
Our standard consultations are 20 minutes long. This gives dogs time to come into the room, explore their surroundings and settle before we need to examine them.
We don’t expect every dog to be ready straight away. Giving them a little time to adjust can make a big difference, particularly for dogs who are unsure about being at the vet.
Consult Room 4
Space when they need it
Different dogs are comfortable in different environments. Our consult rooms allow us to adapt to each individual dog.
Consult room 2 is especially large, giving bigger dogs plenty of room to move around and settle.
For dogs who find the main part of our clinic overwhelming, consult room 4 has its own external access. This means they can enter and leave without having to walk through a busy reception area. It provides a quieter space for dogs who may be anxious around other pets or people.
Extra help for anxious dogs
Some dogs need a little more support to feel comfortable at the vet.
For particularly anxious dogs, we may recommend Chill Protocol. This involves medication given to your dog at home before the appointment to help them feel calmer and less anxious during their visit.
If you know your dog finds vet visits difficult, please let us know when you book their appointment. We can discuss what may help and plan their visit with their individual needs in mind.
Starting young
Puppy classes are held here at the clinic and are run by Lizzi from Keen As Dog Training. These classes give puppies an opportunity to become familiar with the vet clinic environment from a young age.
Coming into the clinic for classes, treats and positive experiences helps puppies develop a positive association with the vet clinic.
Getting outside during a hospital stay
Dogs staying with us in hospital don’t have to spend all of their time indoors.
We’re fortunate to have the river walkway just behind the clinic, so when appropriate, our hospital patients can head outside for a walk, some fresh air, and a chance to sniff.
Staying together
For some dogs, having their owner close by can help them feel more settled.
All of our open hours are visiting hours and owners are welcome to spend time with their dog in the ward or treatment area. This might mean staying with them while their pre-medication takes effect, or simply keeping them company while they are in hospital. In some cases, owners can stay with their dog throughout a procedure.
We want dogs in our care to have the support and reassurance they need, whether that’s a favourite treat, some extra time to settle, a walk outside, or having their person close by.
If your dog finds coming to the vet difficult, please let us know. There are often things we can do to help make their next visit more comfortable.
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